Reshma Tabassum is an Incident Management Specialist with over 10 years of experience in the customer service industry. Currently a Senior Consultant at Capgemini, Reshma drives bridge calls among various teams, expedites user incidents, and analyzes incident trends to enhance service delivery. Previously, Reshma worked at notable organizations including IBM Daksh, Tesco Bengaluru, and Hewlett Packard Enterprise, where they focused on technical support and process improvement. Reshma holds a Bachelor of Commerce degree in Accounting and Finance from Bangalore University and is ITIL V4 certified.
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