Richard Frame is a seasoned IT professional currently serving as a Desktop Engineer at Capgemini since September 2024. With a longstanding role as a Race Maker at Silverstone Circuits Ltd since June 2013, Richard excels in customer service and spectator safety management. Prior experience includes positions at Bournemouth University, where responsibilities ranged from Senior Communications Engineer to IT Service Desk Support Analyst, providing comprehensive 1st to 3rd line technical support and team management. Richard also held the role of Clubs & Societies Administrator at the Students' Union at Bournemouth University, overseeing student organizations and their finance and safety aspects. Notably, Richard contributed to the London 2012 Olympics as a Games Maker, enhancing customer experience. Richard holds a Bachelor of Science (BSc) degree in Computer Technology from Bournemouth University and completed a short course in Computer Programming at Arts University Bournemouth.