Ritesh Sunwar

Ritesh Sunwar is an IT Service Management professional currently working as a Major Incident Manager at Capgemini, where they lead responses to high-severity incidents affecting critical business services. With a strong foundation in incident coordination, stakeholder communication, and service restoration, Ritesh specializes in crisis management and continuous service improvement. They previously held positions at Wipro Ltd. and Accenture, gaining extensive experience in customer service, compliance analysis, and cloud tech support. Ritesh holds a Bachelor of Commerce degree from the University of Calcutta.