Robert Gilliland is a Senior Service Management Consultant at Capgemini, with 20 years of experience in the IT sector. Previously, Robert served as a Scrum Master and lead ServiceNow engineer at Unisys, where a significant achievement included deploying an On-Premise implementation of ServiceNow for a large defense contractor. Robert has also consulted for Portland General Electric on ITSM/ITAM/ITOM/ITBM modules and developed custom solutions for their business processes. Prior to these roles, Robert held positions at various companies, including Nike and Allstream, focusing on ITIL environments and Agile methodologies. Robert earned a Bachelor of Arts in International/Global Studies from the University of Washington and is currently pursuing additional education at Uni Duisburg.
Location
Portland, United States
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