Rodrigo O. is an experienced IVR Developer currently working at Capgemini, specializing in Genesys Cloud and Engage solutions. With over 15 years in the field, they have collaborated on significant projects across various sectors including finance, telecommunications, and healthcare. Rodrigo has obtained multiple certifications in relevant technologies, including Genesys Cloud CX and Nuance Speech Recognition. They studied Systems Analysis and Development at Universidade Paulista from 2010 to 2012. Prior to their current role, they held positions at TGI Consult, Telemidia & Technology, and Indra, among others.
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