Rumena Bitencourt is a Senior Consultant in Digital Operations at Capgemini, where they have led significant innovation and digital transformation projects using agile methodologies since 2020. With over 25 years of professional experience, including 15 years as a process analyst, they have worked with various organizations such as J.Macêdo and Peugeot Brasil, focusing on process mapping and quality assurance. Rumena holds a CBPP certification and employs techniques like BPMN and ServiceNow in their current role.
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