Sapna Shinde is a Manager at Capgemini, where they focus on the management of organizational policies and the effective use of IT to achieve business goals. They have developed IT governance models and processes, led incident management functions, and ensured service delivery aligns with best practice frameworks. Prior to this role, they served as a Project Manager at CMS IT SERVICES Pvt. Ltd. Sapna is ITIL certified and skilled in agile methodologies, JIRA, and service delivery.
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