Shailesh Sonalker is a Senior Service Designer with extensive experience in IT service design, specializing in orchestrating end-to-end services and transitioning them into live business environments. Currently, they are involved in one of the largest digital transformation programs at HM Revenue & Customs, where they lead service design efforts through various project stages. Previously, Shailesh held key roles at major organizations such as BT, Unisys, and Capgemini, contributing significantly to service delivery and management across multiple industries. Shailesh holds a B.Sc. from the University of Mumbai and continues their education in Computer Science at Datamatics Management Institute.
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