Sharel OConnell is a Service Management Consulting Manager at Capgemini, with over 25 years of experience in project management and process improvement. They have a strong focus on leading ServiceNow projects and promoting digital adoption through effective training and communication. Sharel holds an MBA and is certified in the ServiceNow ITSM Suite and ITIL v4 Foundation. Additionally, they serve as a Club Mentor and VP of Education for the Capgemini Voices for Sustainable Futures Toastmasters Club, supporting public speaking and environmental sustainability initiatives. Sharel has held various roles at major organizations, including Bayer and Tata Consultancy Services, demonstrating a commitment to leadership and mentoring throughout their career.
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