Shefali Goel is a Process Lead at Capgemini, focusing on the delivery of client services and process improvements. With a Bachelor of Business Administration from Tecnia Institute of Advanced Studies, Shefali began their career in 2018 as a Junior Process Associate at Sun Life, where they managed insurance claims and enrollments while creating reports and proposals. They later served as a Subject Matter Expert at Sun Life from September 2022, offering support and expertise to process associates and clients. Shefali is dedicated to quality service delivery and continuous learning.
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