Sheldon Salace is a Senior Service Delivery Manager with over 17 years of global IT leadership experience, currently specializing in ITIL-driven service excellence, SAP and cloud migrations, and vendor governance at Capgemini. They successfully led critical SAP infrastructure migrations, achieving zero business disruptions and a 98% incident resolution rate over four months. Previously, Sheldon optimized service desk operations at Anunta Technology Management Services Ltd. and managed ICT setups for U.S. clinics at IKS Health. They are recognized for building high-performance teams and fostering accountability, having secured their place in the top 20% of performers for leadership excellence from 2012 to 2016. Outside of work, Sheldon enjoys traveling and exploring new landscapes, which they see as a reflection of resilience and adaptability in both life and leadership.
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