Simon Bates is an Engagement Manager at Capgemini, where they have been instrumental since 2018. With a background as a Service Director and various roles focusing on service delivery and integration, Simon has developed strong skills in Incident Management, SLA, ITIL, and Business Process Improvement. They earned a BSc HONS in Business Administration, Management and Operations from the University of Northampton between 1991 and 1995.
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