Sonali Mudgal is a Technical Lead specializing in ServiceNow, with expertise in Virtual Agent, NLU, and CMDB. With 9 years of experience in ServiceNow ITSM and BMC Remedy, Sonali has held various roles including Staff Associate Consultant at BMC Software from 2017 to 2021 and currently serves as a Program Manager at Capgemini. Sonali has also worked as a ServiceNow Technical Lead at DxSherpa Technologies and as a Lead Administrator at Wipro Limited. Sonali earned a Bachelor of Technology in Computer Science from Uttar Pradesh Technical University in 2014.
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