Steven Burley

Steven Burley is a Principal Service Management Consultant at Capgemini, where they focus on client service delivery transformation and maturity. ITIL certified and SC cleared, Steven has extensive experience in Telecoms, encompassing in-life service delivery, governance, and supplier management. Previously, they held senior roles at Vodafone, including Service Lead and National Defence Sector Lead, where they were accountable for critical services in the Defence and Security sector. Through their leadership, they managed large-scale contracts and developed service management practices across multiple business sectors.