Suresh Murugan is a ServiceNow Business Analyst at Capgemini, where they focus on delivering agile ITSM solutions and leveraging GenAI. With a background that includes roles as a Lead, Senior Technical Consultant, and Technical Consultant at SapphireIMS, Suresh has extensive experience in the ServiceNow practice. Prior to that, they held positions as a System Engineer at NMDL and a Technical Engineer at ZTE Telecom India Pvt Ltd. Suresh also served as a Senior Analyst at Allegion before transitioning to their current role. They hold a Bachelor of Engineering degree from Francis Xavier Engineering College, completed in 2013, and are certified in ITIL, ServiceNow, and as a SAFe Professional.
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