Susim Chatterjee is a Senior Manager of Service Delivery at Capgemini, overseeing large-scale IT implementations with a focus on efficient operations and Agile methodologies. With experience managing end-to-end delivery for various clients, Susim has successfully handled projects worth $10 million annually and ensured 100% SLA compliance across multiple accounts. Previously, they held significant roles at Mindtree and Cognizant, where they led application support and delivery management teams, enhancing service quality through automation and process improvements. Susim holds a Bachelor of Engineering from Jadavpur University and is certified in ITIL, Agile, and as a Scrum Master.
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