Szymon Rutkowski is an experienced professional specializing in IT Service Management, with a strong background in process design, implementation, and consulting. At Capgemini, Szymon served as Product and Offer Owner at the Global ServiceNow Center of Excellence and held various roles including Senior Service Management Consultant, focusing on ITSM processes and managing significant ServiceNow upgrade projects. Prior experience includes positions as International Sales Manager at Audiomica Laboratory, where Szymon established a global distributor network, and as a support engineer at Atos, with responsibilities spanning 1st and 2nd Line Support and Change Management coordination. Academic qualifications include a Master's degree in English Philology and Postgraduate Studies in Translation from Uniwersytet Kazimierza Wielkiego.
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