Tom Goossens

Tom Goossens is a Service Delivery Manager at Capgemini Belgium, where they have worked since 2020. Prior to this role, Tom served as a Service Manager and Customer Support Team Lead at Sogeti from 2017 to 2020, managing support teams and ensuring service improvements. Tom began their career as a Field Engineer and Team Leader at Janssens Field Services from 2008 to 2013. Throughout their career, Tom has demonstrated expertise in ITIL-based escalation and incident management, as well as team leadership and customer relations.