Tomasz Ksoll is an accomplished ESM Design Authority Architect and Consulting Manager with over 17 years of experience in deploying and enhancing enterprise service management solutions. Currently serving as an Enterprise Service Management Consulting Manager at Capgemini since 2023, they lead projects focused on ServiceNow implementation and CMDB transformation within the biotechnology sector. Previously, Tomasz held various roles at Capgemini and Deloitte, where they drove problem management processes, managed service transitions, and championed ITIL best practices. Tomasz earned a Magister degree in German philology from Uniwersytet Opolski in 2010.
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