Tricia Hicks

Tricia Hicks is a skilled professional with extensive experience in project and program management, primarily focused on ServiceNow implementations and IT service management. Holding various roles, including ServiceNow Program Manager at Orbia and Engagement Manager at Capgemini, Tricia has effectively managed teams and projects across numerous industries, including telecommunications, healthcare, and government. Prior experience includes significant roles at ServiceNow, Hewlett-Packard, and Accenture, where Tricia demonstrated expertise in developing digital workflows, overseeing large-scale projects, and providing customer support. Educational qualifications include a Bachelor's degree from the State University of New York at Plattsburgh and ongoing studies in Computer Information Systems at St. Leo University.