Vikas Sharma is an experienced professional in customer experience transformation, currently serving as the Global CX Transformation Leader at Capgemini since October 2021. With a career spanning over two decades, Vikas has held significant roles including Sr. Director and Digital Customer Experience Practice Leader at Cognizant from April 2001 to October 2021, and Project Director at LexisNexis from 2012 to 2013. Prior experience includes positions as a PM at Verizon Business from 2007 to 2011 and a Systems Engineer at TATA Infotech Ltd between 1998 and 2001. Vikas holds dual MBA degrees in Marketing from JDC Bytco IMSR Nashik and Savitribai Phule Pune University, earned during 1996-1998, and completed undergraduate studies at GEC Rewa from 1990 to 1994.
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