William Poulter is currently a Principal Service Management Consultant at Capgemini, where they oversee live digital services for the UK Passport Office, focusing on change, operations, and continuous improvement in a cloud-based environment. Previously, William managed significant transitions and service designs for various public sector clients, including DEFRA and HMRC. With extensive experience in service operations and problem management, William has played pivotal roles in large-scale projects across multiple industries, leveraging Agile, Scrum, and Prince2 methodologies. Their background in finance and data management further supports their ability to drive performance improvements and stakeholder engagement.
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