Yi Jiao has extensive experience in technical support and consulting, having held various roles at reputable companies. Beginning at BigMachines as a CS/AS Intern, Yi Jiao progressed to a Customer Support Consultant. A tenure at Oracle included positions such as Associate Technical Support Engineer, Technical Support Engineer, and Team Lead. Currently, Yi Jiao serves as a Lead Consultant at Capgemini and as a Developer Support professional at Salesforce since February 2019. Academically, Yi Jiao holds a Master of Engineering in Electrical Engineering from the University of Illinois at Chicago and an MBA from The University of Chicago Booth School of Business.
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