Yulia D. is a ServiceNow subject matter expert with extensive experience in ITSM, HRSD, ITOM, ITAM, and ITBM, focusing on Agile/Scrum project management and organizational transformation. They began their career at KnowledgeBank Inc., where they led large-scale projects for USDA and the Department of Education. After serving as a Senior Engagement Manager at ServiceNow, Yulia held positions as a ServiceNow Project Manager at Takeda and a Global ServiceNow Product Owner at Otis Elevator Co., where they implemented strategies for ServiceNow on a global scale. Currently, Yulia is a ServiceNow Practice Lead at Capgemini. They earned an MBA in International Business from George Mason University.
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