Fiona Kavanagh is a transformation and customer experience leader with extensive experience in driving digital innovation and operational excellence. Currently serving as the Transformation and Delivery Director for Capita in Ireland, they previously held various roles at SSE Airtricity, culminating as Customer Experience Manager. Fiona's career also includes experience as Duty Manager and HR Manager at Amber Springs Hotel & Health Spa, as well as roles in customer experience and financial advisory. They earned a Bachelor's degree in Tourism Marketing from Dublin Institute of Technology and a FETAC Level 9 Certificate in Strategic Contact Centre Innovation and Management from Dublin Business School.
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