Mark Howe

Mark Howe currently serves as the Business Development Director and Client Partner at Capita, where responsibilities include driving solutions strategy through a team of experts and securing significant contract values. In addition to a robust role at Capita, Mark owns The Cheese Press Richmond and previously held prominent positions at Tata Consultancy Services as Customer Director, where a focus on developing customer experience operations led to significant growth. Earlier roles include Head of Customer Service Experience at RWE npower, where strategic reforms dramatically reduced complaints, and Head of Customer Service Operations at O2 UK, which involved overseeing large teams and budgets to enhance service delivery. Mark's extensive career in the customer service and finance sectors is backed by an academic foundation in accountancy from Northumbria University and CIMA accreditation.