Paul Brooks is a Programme Manager with over 25 years of experience in delivering complex IT projects and large-scale transformation programmes. They have a proven track record in managing commercial lifecycles exceeding £10M and leading infrastructure initiatives within Nutanix, AWS, and Azure environments. They possess deep expertise in Genesys Contact Centre solutions and excel at enhancing customer and agent experiences through seamless integration. Currently, Paul works at Capita as a Program Manager, continuing to drive efficiency and process optimization in dynamic environments. Throughout their career, they have fostered a culture of collaboration and continuous improvement while effectively managing stakeholder engagement at all levels.
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