Ross Nelson is currently the Director of End User Services at Capita, where they lead initiatives to enhance IT service management solutions and user satisfaction. With a strong foundation in ITIL principles, Ross has successfully delivered desktop services across various industries, fostering operational efficiency and process improvements. Prior to this role, Ross served as a Service Desk Team Lead at BT, managing teams in high-pressure environments and focusing on technical solutions and service delivery. Ross holds a Bachelor of Science degree in Computer Science from Queen's University Belfast.
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