Swaraj C. is an IT Service Desk Analyst at Capita since July 2023, specializing in Active Directory for password management and troubleshooting desktop and laptop issues while providing technical support to employees. Previously, Swaraj held the position of Quality Analyst at XDBS Worldwide from October 2022 to March 2023 and served as a Quality and Service Delivery Analyst at Facile Services Pvt Ltd from March 2021 to September 2022, where responsibilities included call quality monitoring and providing feedback to management. Additionally, Swaraj worked as a Research Analyst, focusing on data analysis to enhance operational efficiency and competitive insights. Swaraj holds a Bachelor of Commerce degree from Modern Education Society's Ness Wadia College of Commerce, Pune, obtained between 2017 and 2020.
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