Anuj Gupta is currently engaged in Card Customer Experience Strategy and Analytics at Capital One, where they focus on business risk analytics and operational risk assessments. Previously, Anuj served in various roles at Cummins Inc., including Manager of Corporate Quality Assurance and Lean Six Sigma Master Black Belt, where they led impactful process improvement projects. Anuj’s extensive experience includes a tenure as the US Card Customer Experience Analytics Leader at Capital One, where they aimed to reduce customer dissatisfaction through data-driven insights.
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