Fred Adkins is a Digital Operations Strategist at Capital One, where they focus on digital innovation, customer conversion, and care within a global network of contact center associates. Previously, Fred held various roles including Assistant Manager at Laser Quest and GameStop, Event Specialist for the National Cheerleaders Association, and Special Event Coordinator at AOL. Fred has delivered over 50 keynote presentations on digital transformation across six countries and is an advocate for networking and cultural connectivity. Fred graduated from Gardner-Webb University with a degree in Psychology.
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