Joe Smith is a seasoned Supply Chain Leader with extensive experience in the financial services industry, particularly in Fraud, Small Business, IVR, and Chat. They have held various leadership roles at Capital One, including Senior Manager, Fraud Category Lead, and Enterprise Supplier Manager, where they excelled in workforce management and process improvement. Joe's background includes a Bachelor's Degree in Business/Corporate Communications from Liberty University and a tenure as a Mortgage Loan Officer at Citi. Currently, they are the Senior Manager for IVR and Chat Category Lead at Capital One, dedicated to supplier diversity and mentoring diverse business owners.
Location
Richmond, United States
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