John Byrum

John Byrum is a seasoned leader with over two decades of experience in customer service and management, currently serving as the Senior Associate Credit Bureau Disputes Manager at Capital One. In this role, they oversee a team dedicated to enhancing customer service and operational efficiency within credit disputes. Previously, John led client services at Care Advantage, Inc., focusing on data analysis and high-level customer engagement, and also held various positions within T-Mobile, where they excelled in sales and training. They began their career in the United States Air Force as a Security Forces Specialist, developing foundational skills in leadership and problem-solving. John possesses an Associate's Degree in Business, Management, Marketing, and Related Support Services from J Sargeant Reynolds Community College.