John Cassel is an experienced and successful senior customer services executive with extensive skills in retail operations management. Previously serving as OMNI Business Delivery Sr. Project Manager at JCPenney from 2007 to 2010, John led multi-million dollar projects, notably delivering the largest project in the company's history under budget. In roles such as Sr. Project Manager and Corp. Customer Services Director, John developed policies and managed customer service activities, overseeing teams to enhance operational efficiency. Currently, John holds the position of Principal Process Manager at Capital One.
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