John Ortiz is a Program Lead specializing in Change and Knowledge Systems, with a focus on innovating through digital solutions and operational excellence. They have a rich background in driving operational improvements and integrating AI tools to enhance knowledge-sharing systems across organizations. John previously held roles as a Lead Technical Support Engineer and Project Engineer at Capital One, as well as a Geek Squad Manager at Best Buy. They hold an Associate of Applied Science in Computer Science and multiple degrees in Business Administration, currently pursuing a Bachelor's in Business Administration at Southeastern University.
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