Jonathan Brown

Jonathan Brown is a Senior Fraud Investigative Analyst with extensive experience in the financial services industry, specializing in complaint analysis and risk management. They previously served in various roles, including Complaint Escalations Associate at Capital One, where they led teams and developed impactful policies. Jonathan holds a Bachelor of Arts in Psychology and a Master's degree in Counselor Education, demonstrating a strong academic foundation paired with practical skills in customer service and regulatory compliance. With a keen interest in community and social services, Jonathan continues to utilize their expertise in fostering positive relationships and improving operational efficiencies.