Lorri Stone

Lorri Stone has over two decades of experience in management and operations, primarily with Capital One, where significant roles included Regional Manager, Director, and Senior Director across various sectors such as credit card operations, marketing, collections, and customer protection. Notable achievements include implementing lean/six sigma practices, leading large-scale technology initiatives, and developing strategies that resulted in a 30% reduction in operational expenses. As Global Lead for the Women’s Business Resource Group, Lorri expanded the initiative to encompass over 25,000 women and managed a substantial budget. Currently, as Senior Director of Retail and Direct Bank - Customer Protection, the focus is on fraud investigations and creating a supportive culture for associates. Lorri holds educational credentials from Emory & Henry College and the University of Richmond.