Mario Brown is an experienced technical support professional with a background in customer service and technical troubleshooting. At T-Mobile, from September 2022 to June 2025, Mario served as a Technical Support Specialist, providing exceptional support and managing CRM tools to resolve complex issues. Prior to this role, Mario was a Radio Host at WRIR-LP 97.3 FM since January 2020 and held the position of Senior Technical Support Representative at Apple from August 2014 to September 2022, where a 25% reduction in issue resolution time was achieved. Currently, Mario serves as a Senior Fraud Investigator at Capital One, beginning in June 2025.
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