Mark Cerefice

Mark Cerefice is the Vice President of Customer Experience, Operations, and Risk Management at Capital One, where they focus on transforming operations strategy and enhancing customer experience within the Card Partnership business. With a robust background in financial services, Mark has previously served as Vice President of Risk Management and Operations at Capital One and as a Senior Director at PricewaterhouseCoopers LLP spanning 16 years. Their expertise encompasses risk management, operational excellence, and compliance, significantly impacting client outcomes during both crisis and non-crisis situations. Mark's academic credentials include a Master's in Accountancy from the University of South Carolina and a degree in Business Administration, Accounting, and Criminal Justice.