Michael R. is a senior manager and café coach at Capital One, where they drive innovative banking experiences through connection and community engagement. With over 15 years of experience in customer service management, Michael has a proven track record of enhancing customer satisfaction and operational efficiency across various industries. Prior to Capital One, they held significant roles at Pair of Thieves, Hilton, and The Walt Disney Company, where they developed exceptional service standards and led teams in delivering outstanding customer experiences. Michael is passionate about fostering a culture of growth and empathy in leadership.
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