Rob Laban serves as the Head of Customer Insight at Capital One since June 2025. Prior to this role, Rob was a Manager at Baringa from March 2023 to June 2025, where influence at Board level was established to diagnose problems and formulate solutions, leading projects in partnership with clients for sustainable impact. Rob's previous experience includes over a decade at E.ON UK, where roles spanned from Debt Insight Manager to Commodity Risk Manager, encompassing responsibilities such as overseeing a £400m debt strategy and managing pricing strategies for 3 million households. Earlier positions include Senior Pricing and Costing Analyst at British Midland International. Rob holds a Bachelor's Degree in Industrial Economics from the University of Nottingham.
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