Shantae Moore is a Human Resource Business Partner with extensive experience in call center operations within the financial services industry. Previously holding roles such as Chief of Staff and Principal Process Manager at Capital One, Shantae effectively influenced operational strategies, championed associate engagement, and led cross-functional teams to drive process improvements. Shantae’s expertise includes business process management and change management, complemented by certifications in various methodologies. Educated at Old Dominion University and Strayer University, Shantae holds degrees in Multi-/Interdisciplinary Studies and Business Administration and Management.
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