Stephen Phillips is an accomplished enterprise insights and program leader with extensive experience in customer experience (CX) strategy. They served as Sr. Director of Strategy at Capital One, directing the Global Voice of Customer Listening Program and implementing data-driven frameworks that significantly enhanced customer satisfaction and loyalty. With over 15 years in the field, Stephen's innovative approaches transformed traditional practices, contributing to Capital One's industry-leading rankings in the J.D. Power CX Index. Currently, Stephen pursues a BS in Mathematics and Economics at Loyola University Maryland and an MBA in Information Technology and Business Transformation at MIT Sloan School of Management.
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