Sue Gilbert is a seasoned underwriting senior leader and mortgage professional with extensive experience in mortgage fulfillment, quality control, and compliance testing. They have managed teams in various capacities, including Mortgage Loan Processing and Documentation Operations at WSFS Bank and Mortgage Operations at Capital One. Sue has demonstrated a proven ability to drive production metrics and improve compliance while leading significant process improvements through Six Sigma Lean principles. Currently, they serve as the head of Home Loans Underwriting at Capital One, where they are responsible for a large team and have consistently enhanced production, quality scores, and operational efficiency.
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