Wade Moore

Wade Moore is a management and technology professional with over ten years of experience in service desk management, currently serving as the Sr. Manager of Major Incident Management at Capital One. Previously, Wade held roles such as Technical Service Desk Manager at CSC and Help Desk Manager at BAE Systems Information Technology, where they managed operations supporting thousands of users. Wade began their career as a Tier I technician and progressed to student help desk manager while studying at The College of William and Mary, where they earned both a Bachelor of Arts in Sociology and an MBA. Wade is known for driving teams to make analytical decisions based on data and for fostering a culture of continuous process improvement.