Walika Pham is an ITILv4 and A+ certified professional with a diverse background in customer service and technical support. They worked as a Bookseller at Barnes & Noble, Inc. from 2021 to 2022, where they managed inventory and fulfilled online orders. Following this, they served as a Specialist and then Specialist Trainer at Apple from 2022 to 2025, coordinating onboarding programs and managing technical projects. Currently, Walika is an Ambassador at Capital One, continuing to leverage their skills in client experience and communication.
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