William Boyle is an experienced Process Manager at Capital One, where responsibilities include facilitating SOX-compliant statement testing and developing retail statement testing procedures since 2014. Previously, William held the role of Process Coordinator II in Escalated Services Process & Change Delivery, focusing on customer experience improvement processes and successfully implementing automation that enhanced efficiency by 30%. William's earlier experience includes support roles in call centers for internet banking, where contributions included consultative sales techniques and recognition as a top-performing customer service representative. William holds a Bachelor of Arts in English from the University of Lynchburg and an Associate of Science in Computer/Information Technology Administration and Management from American National University.
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