Cecil Setai

Cecil Setai is a seasoned professional with extensive experience in team leadership, operational management, and customer service. Currently serving as Group Manager at WNS Global Services SA, Cecil leads a diverse team to cultivate a customer-centric and high-performance culture. Prior to this role, Cecil was a Business Support Centre Line Manager at Capitec Bank, where responsibilities included coordinating team activities to ensure policy compliance and operational efficiency. With a solid foundation built at MultiChoice, Cecil held various positions, including Customer Relationship Management Team Leader and Call Centre Team Leader, demonstrating expertise in performance management, complaint resolution, and team development. Educational qualifications include a Project Management Institute degree in Contact Centre Operations and a Diploma in Electrical and Electronics Engineering.