Etienne Botha is a seasoned software development manager with extensive experience in telephony and speech analytics, currently leading initiatives at Capitec Bank since July 2019. Key achievements include the implementation of Amazon Connect across the enterprise, integration with Salesforce, and the design of crucial telephony systems. Previously, Etienne held roles in IT management and technical support at Cape PC Services, overseeing a large team and managing hundreds of corporate clients. With a strong foundation in ITIL and a diploma in computer science, Etienne has developed expertise in project management, stakeholder coordination, and enhancing client interaction processes.
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