Francois Botha

Francois Botha is an expert in omnichannel marketing, customer engagement, and loyalty, currently serving as the Head of Client Engagement at Capitec. Previously, they led personalisation efforts and direct marketing initiatives for the Shoprite Group, where they managed large-scale projects and strategies to enhance customer engagement. Francois has extensive experience across various roles, including digital project management and CRM strategy leadership in the retail sector. They hold a degree in Information Systems: Software Development from CTI Education Group.